This is the website of Frazier's Wine Merchants Ltd.
Our postal address is
Frazier’s Wine Merchants
Stirling Road
Solihull
West Midlands
B90 4NE
United Kingdom
We can be reached on +44 (0) 330 055 0022 or by email at customerservices@frazierswine.co.uk.
We collect your data when you interact with us. This can be through a visit to our premises, a visit to our website or through interaction via email, telephone, written enquiry or social media.
The data we collect will be that which you provide for us to deliver our service such as name, address and telephone number along with web pages visited, items purchased, or emails opened.
We use your data to operate our business and we share your data with parties involved in the delivery of our services such as carriers, banks, credit card processing, marketing and information technology companies. We only provide these companies with the data they need to perform the service.
More specifically on our website:
In operating our online store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in.
We do that to:
• remember who you are after you log in so that you do not need to authenticate at each click;
• monitor if our website is running with the high performance we provide;
• let you browse between products without having to start back from the home page at each click;
• remember if you put something in your shopping cart before you decide to checkout; and
• control that your data is processed securely.
We call the information mentioned above “essential information” and we collect it using cookies. Cookies are small text files that most websites use. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.
Order information you expressly provide
If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.
Accounts
You can sign up for an account if you’d like. This will make us happy because it confirms your interest in our store. It should also make you happy because we will remember your information and, when you decide to buy our products, you do not have to provide all your information over again -- you just have to log-in. Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, we will open your account. We also you the possibility to easily withdraw your consent and delete your account. Just connect with us at the contact details at the bottom of the page.
Partial Purchases
If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.
Reviews
If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.
Personalisation
We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," that we allow you to block.
Tracking
We use Google and Facebook analytics to track how people use our website and to improve it. For Google's privacy policy, click here. Fore Facebook's policy click here.These companies use ‘cookies’ – text files placed on your computer to help the website analyse how visitors use the site. The information generated by the cookie (including your IP address) is transmitted to and stored on servers in the United States. This information is used to evaluate your use of the website, compile reports on website activity for website operators, and provide other services relating to website activity and internet usage.This information may also be transferred to third parties where required to do so by law, or where such third parties process the information on these companies behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, but please note if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. We use Remarketing with to advertise online. Third-party vendors, including Google and Facebook, show our ads on sites across the Internet. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve ads based on someone's past visits to our website.
Advertising
We use online advertising to keep you aware of what we’re up to and to help you see and find our products. You may see banners and ads when you are on other websites and apps, such as Social Media. We manage this through a variety of digital marketing networks and ad exchanges. We also use a range of advertising technologies. The banners and ads you see are based on information we hold about you, or your previous use of our website (for example, your search history, and the content you read) or on banners or ads you have previously clicked on.
Newsletters
For email subscription purposes we use a company called Mailchimp to process our emails Your email address is held on their servers, but they will not pass on your details to any other company. To view their policies, click here. If you don’t want to receive emails from us in the future, please let us know by emailing us at the above address or click the unsubscribe link in any email you receive.
We process payments through PayPal, and its subsidiaries. You can find out more about their services and policies at www.paypal.com
We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we’ve collected from you.
How can you control your personal data?
If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honoured to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page. We will be more than happy to help.
How long do we keep your data?
We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.
If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website here.
If you feel we are not following its stated information policy, contact us at the above address or phone number.